Mobile Marketing Data Laboratories recently conducted a survey into internet troubles.
Demographics
Between the 24th and 26th of September 2013 1,118 members of the MMD Labo monitor group completed a private internet questionnaire. The sample was of both sexes and ages ranged from 20 to 59, but no further details were given.
I think I’ve had most of the problems listed in Q2SQ1! One other one I had was that I wanted to cancel a web hosting service, but in order to do that you had to send a letter (Fax would not do!) at least a set number of days before a billing cycle. I’d tried to get in touch with customer service to sort out a few matters, but as the date rolled round I just cancelled my credit card payment. They sent me payment reminders for about six months, but I just ignored them all and they eventually gave up. I had paid for all the services I used, and they had tried to charge me an extra month or two for services I couldn’t use because they had suspended my account.
Research results
Q1: How safely do you think you can use the internet? (Sample size=1,118)
| Know how to use safely |
36.3% |
| Know to some degree how to use safely |
49.9% |
| Don’t really know how to use safely |
12.3% |
| Don’t know at all how to use safely |
1.5% |
Q2: Have you ever had problems using the internet? (Sample size=1,118)
Q2SQ1: What kinds of problems have you had using the internet? (Sample size=424, multiple answer)
| Forgot my user name, password and couldn’t use a service |
37.7% |
| Got loads of spam |
35.1% |
| Got addicted and wasted lots of time on the internet |
18.4% |
| Got a computer virus |
13.9% |
| Got slandered on the internet |
12.7% |
| My personal information leaked |
12.3% |
| Got registered for a site I didn’t know |
12.0% |
| Paid for services, goods but never received them |
11.3% |
| Got a bill for services I didn’t remember using |
9.2% |
| My ID, password got stolen and I could no longer use a service |
6.6% |
| People close to me found out about a hobby, other information I didn’t want them to see |
6.1% |
| Got defrauded at an auction |
5.2% |
| Other |
10.4% |
Q2SQ2: On what kinds of sites did you have problems? (Sample size=424, multiple answer)
| SNS site |
22.6% |
| Portal site |
19.8% |
| Video sharing site |
19.1% |
| Electronic commerce site |
15.6% |
| Auction site |
15.3% |
| Search site |
15.1% |
| Bulletin board site |
13.0% |
| Blog site |
8.5% |
| Free web page site |
7.3% |
| Travel site |
6.4% |
| Online banking site |
5.9% |
| News site |
5.4% |
| Word of mouth site |
5.0% |
| Online share-dealing site |
4.2% |
| Online dictionary site |
2.1% |
| Other site |
12.3% |
Q3: Where did you first come to learn about flame wars? (Sample size=1,118)
| Internet |
55.0% |
| Television |
34.1% |
| Friends |
3.3% |
| Newspaper |
1.2% |
| Magazine |
1.2% |
| Radio |
0.4% |
| Other |
0.4% |
| Don’t know what a flame war is |
4.6% |
Mobile Marketing Data Laboratories recently conducted a survey into internet troubles.
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