Japanese more likely to make mistakes sending email than chat


japan.internet.com recently reported on a survey by goo Research into sending errors using communication tools.


Between the 4th and 8th of October 2013 1,076 members of the goo Research online monitor group completed a private internet-based questionnaire. 53.4% of the sample were male, 13.7% in their teens, 15.5% in their twenties, 21.4% in their thirties, 17.3% in their forties, 14.8% in their fifties, and 17.4% aged sixty or older.

This mistake sending physical email tickled me:

lesen hilft!

I’ve made all the email errors (mostly more than a few times each!) bar the CCing instead of BCCing, although I have been on the receiving end of them. I don’t use chat enough to make any of the errors listed however, but I have been on the receiving end of messages sent to the wrong group, but sadly no juicy information was disclosed!

Research results

Of the 1,076, 916 people or 85.1% usually used email. They were asked the following.

Q1: Which of the following mail sending errors have you made? (Sample size=1,076, multiple answer)

Sent mail while still halfway through writing it46.9%
Forgot to attach a file37.9%
Sent to the wrong address28.1%
Attached the wrong file11.2%
Did CC instead of BCC9.7%
Forgot to encrypt a file2.3%
Never made such a mistake30.6%

Of the 1,076, 369 people or 34.3% usually used chat apps (this implies on smartphones). They were asked the following.

Q2: Which of the following chat sending errors have you made? (Sample size=369, multiple answer)

Sent the wrong stamp emoticon37.4%
Sent to the wrong person, group19.2%
Sent the wrong file (picture, etc)9.5%
Never made such a mistake47.7%
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