Have you ever used a hospital online reservation system? graph of japanese statisticsA number of clinics these days offer services for making reservations online, a service I have availed myself of once or twice.


Between the 14th and 17th of November 2011 1,081 members of the goo Research monitor group completed a private internet-based questionnaire. 52.5% of the sample were male, 16.4% in their teens, 18.5% in their twenties, 21.7% in their thirties, 15.8% in their forties, 15.9% in their fifties, and 11.7% aged sixty or older.

With ordinary clinics, the way reservations work is rather than reserving a time, one reserves a place in the queue, and the system will email you back once you get close to the head of the queue, so one can minimise the sitting around in the waiting room time. I’m surprised my regular skin clinic hasn’t adopted it, as they have a manual system which on weekends means that phoning in at about 9 am means one might get seen by 6 pm on a good day.

Research results

Q1: Have you ever used an online reservation system for a medical facility? (Sample size=1,081)

Have used 18.8%
Haven’t used 79.1%
Forgot 0.7%
Don’t know what “online” means 1.4%


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