MSN beats Yahoo! for chat in Japan


iBridge Research Plus recently conducted a survey into video chat, although the portion that chose to report on was just on chat in general.


On the 15th of February 2010 300 members of the iBridge monitor group completed a private internet-based questionnaire. 50.7% of the sample were female, 11.7% in their twenties, 39.7% in their thirties, 33.7% in their forties, 12.7% in their fifties, and 2.3% in their sixties.

I don’t do chat at all, although I have used Skype as a telephone.

Oegaki chat was a new one to me – this is chat through a handwriting interface. I found an interesting article describing this phenomenon that gives a good background on what exactly it is.

Research results

Q1: Which of the following technical terms do you know about? (Sample size=300, multiple answer)

Internet telephone (to SQ1)22976.3%
Voice chat (to SQ1)11538.3%
Video chat (to SQ1)10133.7%
IMS (Instant messaging service) (to SQ1)8428.0%
None of the above6120.3%

Q1SQ: Which of the following chat services have you used? (Sample size=239, multiple answer)

Internet telephone (to SQ2)5221.8%
IMS (Instant messaging service) (to SQ2)3414.2%
Voice chat (to SQ2)3313.8%
Video chat (to SQ2)197.9%
Oegaki chat (to SQ2)177.1%
Other (to SQ2)62.5%
None of the above14359.8%

Q1SQ2: Which of the following services have you used? (Sample size=96, multiple answer)

MSN Instant Messenger text chat3940.6%
Yahoo! Messenger text chat3637.5%
Skype voice, video chat3536.5%
Skype text chat2930.2%
MSN Instant Messenger voice, video chat2121.9%
Yahoo! Messenger voice, video chat1616.7%
Google (Gmail, iGoogle, orkut) text chat55.2%
Google (Gmail, iGoogle, orkut) voice, video chat33.1%
Gizmo text chat11.0%
Gizmo voice, video chat00.0%
Other text chat1515.6%
Other voice, video chat1111.5%
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1 Comment »

  1. March 19, 2010 @ 06:09

    I thought Yahoo! messenger is better than MSN.

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  1. August 22, 2010 @ 00:24

    […] in March I translated identical questions from a different survey company. That time the sample was only 300 people, so one would expect this goo Research one to be more […]