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This extremely detailed survey from goo Research in conjunction with the NTT DATA Institute of Management Consulting, Inc looked at old people and computer and internet usage, and comparing these habits with that of younger people.
Demographics
Between the 12th and 16th of September 2008 1,064 members of the goo Research monitor panel completed a private internet-based questionnaire. 67.5% of the sample were male, 0.9% in their teens, 7.0% in their twenties, 17.4% in their thirties, 12.5% in their forties, 6.0% in their fifties, and 56.1% aged sixty or older. Note that everyone in the sample had access to a computer and has signed up to goo Research as a monitor, so please be aware of that before extrapolating the behaviour observed here to the general population of Japan.
In Q13, I hope the tiny percentage applying security patches excludes those getting pushed Windows updates automatically, and similarly I hope there are a lot of people unaware that their Windows firewall is on. I also wonder what the overlap between those with local anti-virus and those with their service provider’s virus scanning is. Most providers offer the scanning only as a premium service, even though solutions like AVG anti-virus will do everything for free.
In Q16 it is entertaining to see that the only things old folk do on line more than their juniors is share trading, dating, and Second Life!
Research results
Q13: What security measures do you take when using your home computer? (Sample size=1,064, multiple answer)
| |
Sixty or over
N=597 |
Under sixty
N=467 |
| Installed anti-virus software |
65.5% |
76.2% |
| Don’t open suspicious mail |
63.0% |
64.2% |
| Use provider’s email virus checking service |
44.7% |
31.1% |
| Use a firewall |
36.5% |
45.8% |
| Back up files |
26.8% |
30.2% |
| Don’t visit dodgy web sites |
17.6% |
12.2% |
| Apply security patches |
13.6% |
22.7% |
| Other |
1.7% |
1.7% |
| Don’t take any particular security measures |
2.7% |
2.4% |
Q14: Which accessibility functions do you use on your home computer? (Sample size=1,064, multiple answer)
| |
Sixty or over
N=597 |
Under sixty
N=467 |
| Large font size |
48.6% |
16.7% |
| Use touch panel |
7.4% |
4.1% |
| Voice input |
6.0% |
2.6% |
| Screen reader |
2.2% |
1.7% |
| Braille interface |
0.7% |
0.6% |
| Other |
0.5% |
0.2% |
| None in particular |
49.6% |
79.7% |
Q15: Which accessibility functions will you want to use in the future on your home computer? (Sample size=1,064, multiple answer)
| |
Sixty or over
N=597 |
Under sixty
N=467 |
| Voice input |
29.2% |
12.9% |
| Use touch panel |
28.5% |
17.6% |
| Screen reader |
23.1% |
9.4% |
| Braille interface |
12.1% |
5.6% |
| Large font size |
11.4% |
4.3% |
| Other |
2.0% |
0.6% |
| None in particular |
51.4% |
73.9% |
Q16: What do you use the internet for? (Sample size=1,064, multiple answer)
| |
Sixty or over
N=597 |
Under sixty
N=467 |
| Electronic mail |
98.7% |
98.7% |
| Hobbies, living information |
77.6% |
86.1% |
| Online shopping |
73.4% |
86.5% |
| News |
73.0% |
85.7% |
| Quiz, questionnaire |
63.3% |
68.5% |
| Online banking |
45.9% |
58.0% |
| Software download |
44.9% |
48.0% |
| Business information |
35.5% |
47.1% |
| Online share trading |
35.0% |
18.4% |
| Internet auction |
34.0% |
55.5% |
| Video viewing, download |
31.3% |
57.0% |
| Blog, web site publishing |
28.3% |
40.0% |
| Music download |
19.1% |
44.3% |
| Bulletin board, chat |
15.1% |
35.3% |
| Online game |
12.6% |
24.8% |
| mixi, other SNS |
8.5% |
32.8% |
| Job-seeking |
3.9% |
19.1% |
| Dating, matchmaking |
3.2% |
1.9% |
| Second Life, other metaverse |
2.9% |
2.1% |
| Other |
1.8% |
0.6% |
| Nothing in particular |
0.0% |
0.0% |
Q17: What services from public institutions have you used? (Sample size=1,064, multiple answer)
| |
Sixty or over
N=597 |
Under sixty
N=467 |
| Searching for national government information |
27.0% |
14.8% |
| e-Tax, eLTAX |
18.9% |
10.3% |
| Applications to use libraries |
14.2% |
13.9% |
| Public personal identification certification |
8.5% |
3.4% |
| Juki Net, online citizen ID system |
8.2% |
2.8% |
| Other tax office matters |
8.0% |
3.4% |
| Other national government application forms |
7.5% |
5.1% |
| Applications to local self-governing bodies |
5.5% |
4.3% |
| Applications to use public facilities |
4.7% |
3.4% |
| Electronic tendering |
3.2% |
1.5% |
| Freedom of Information application |
1.8% |
1.7% |
| Applications to public-service corporations |
1.8% |
0.9% |
| Applications for passport |
1.3% |
0.9% |
| Applications for resident certificates |
1.3% |
1.3% |
| Medical services |
1.2% |
1.1% |
| Applications for approval and licencing |
0.7% |
1.3% |
| Applications to the courts |
0.7% |
0.4% |
| Applications to the fire brigade |
0.5% |
0.0% |
| Applications to the police |
0.3% |
0.4% |
| Other |
0.5% |
0.9% |
| None in particular |
45.7% |
63.2% |
Q18: What services from public institutions may you want to use, or you expect to be offered? (Sample size=1,064, multiple answer)
| |
Sixty or over
N=597 |
Under sixty
N=467 |
| Applications for passport |
27.8% |
25.5% |
| Applications to local self-governing bodies |
25.3% |
21.6% |
| Applications for approval and licencing |
23.8% |
21.0% |
| Medical services |
21.3% |
19.9% |
| Applications to use public facilities |
17.8% |
16.1% |
| e-Tax, eLTAX |
17.3% |
17.8% |
| Juki Net, online citizen ID system |
16.3% |
12.6% |
| Applications for resident certificates |
15.9% |
22.5% |
| Applications to use libraries |
15.9% |
13.7% |
| Other tax office matters |
11.4% |
9.2% |
| Public personal identification certification |
10.9% |
8.6% |
| Other national government application forms |
10.4% |
6.6% |
| Applications to public-service corporations |
9.4% |
7.5% |
| Freedom of Information application |
6.5% |
5.8% |
| Applications to the police |
5.9% |
7.3% |
| Searching for national government information |
5.7% |
4.3% |
| Applications to the courts |
4.5% |
6.4% |
| Applications to the fire brigade |
3.9% |
5.4% |
| Electronic tendering |
2.9% |
3.9% |
| Other |
0.3% |
0.4% |
| None in particular |
44.9% |
55.7% |
Q19: What worries and dissatisfactions do you have when using the internet? (Sample size=1,064, multiple answer)
| |
Sixty or over
N=597 |
Under sixty
N=467 |
| Virus infection |
79.6% |
78.6% |
| Privacy protection |
63.5% |
66.0% |
| Danger of information leaks |
60.6% |
74.3% |
| Phishing and other fraud |
38.2% |
43.7% |
| Credibility of information |
36.4% |
39.6% |
| Harmful, evil, illegal information |
36.4% |
36.6% |
| Trustworthiness of electronic payment, etc |
34.7% |
29.8% |
| Problems differentiating free and paid services |
26.0% |
24.2% |
| Slow connection speed |
25.6% |
25.1% |
| High data transmission costs |
25.1% |
28.9% |
| Abuse of anonymity |
22.1% |
33.4% |
| Information overload |
18.1% |
16.5% |
| Internet abuse, slander |
12.6% |
31.7% |
| Difficulty of use |
7.2% |
3.2% |
| Effort required to search for information |
4.2% |
6.0% |
| Other |
0.8% |
0.6% |
| Nothing in particular |
3.2% |
3.0% |
[part 1] [part 2] [part 3]
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