世論 What Japan Thinks

Just in case you, like me, cannot relate to many of the people in your office, here’s some tips from goo Ranking, where they asked members of the goo Research monitor panel on how to improve relations with your workmates.

Demographics

Bewteen the 22nd and 25th of January 2008 1,126 members of the goo Research monitor panel completed a private internet-based questionnaire. 54.4% of the sample was female, 3.6% in their teens, 15.8% in their twenties, 35.1% in their thirties, 27.3% in their forties, 11.0% in their fifties, and 7.3% aged sixty or older. Note that the score in the results refers to the relative number of votes for each option, not a percentage of the total sample.

For me, 1 is difficult as there is the issue of not having a common background, and sometimes trying to communicate is a strain; 2 is a non-starter as there aer few veggie options at our staff canteen, and all of them have the manners of peasants – slurping is the Japanese way, granted, but speaking with your mouth full and shovelling food into your gob is just too much for me to cope with; for 3, my wife is far better company and all they do is talk about work or colleagues that I don’t know; 4, baby stories bore me; 5 I try to do; and for 6 I don’t understand their complaints as we have mutually alien concepts of what work really is. 7 is probably a bad translation…

Oh, and if you’re wondering about the spelling in the headline…
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It may seem strange to an outsider that the buzzword “Work-life balance” has become popular in Japanese industry, but with many Japanese seemingly holding colleagues more dear than their family, industry has realised that for the benefit of their employees’ mental health and well-being, promoting spending less time at work is important. With this in mind, japan.internet.com reported on a survey conducted by JR Tokai Express Research Inc looking at this very topic of work-life balance. Apparently the term was coined in the 1990s in Europe or the USA.

Demographics

Between the 17th and 19th of January 2007 330 people employed in either the public or private sector completed a private internet-based questionnaire. 80.3% of the sample was male, 10.9% in their twenties, 38.2% in their thirties, 34.8% in their forties, 13.9% in their firties, and 2.1% in their sixties.

I personally hold unions mainly responsible for issues regarding work-life balance. A recent survey from the union I have to join (well, technically I need not, but I think I’m not eligible for any overtime or flexible working hours if I did opt out) and pay 6,000 yen a month dues for (and don’t start me on how the union shop prominently sells cancer-in-a-pack to employees, not even stopping sales or turning off the fag machines for No Smoking Day) showed that overall job satisfaction was directly related to overtime hours worked, with the break-even point being 30 to 40 hours per month, if one can really describe having only half the staff dissatisfied as “break-even”. All we get from the union are messages about let’s not overwork, and pie-in-the-sky for Japan ideas like suggestions to plan all your goals at the start of the day and go home once you achieve them, and no later. If they really wanted to fix anything, they’d instruct members to work-to-rule, 40 hours overtime max per month. Oh, and the overtime figures at our office are fake anyway – there’s an extra 15 hours hidden in the counting, and they are calculated on self-reporting, not on ID card check-in and check-out at the main gate. Business trips are also recorded as 8:30 to 17:00 regardless of whether you end up getting the last shinkansen home or not.

Ah yes, we have a survey to do.
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Forgive me stealing the title of a rather famous book for this latest survey from goo Ranking, which reveals a most interesting side of the Japanese psyche, one that many Westerners (including me) find difficult to comprehend. The survey is entitled ranking of unexpected traits in skillful people, suggesting what habits people would not expect to see in successful employees.

Demographics

Between the 21st and 24th of December 2007 1,094 members of the goo Research monitor panel completed a private online questionnaire. 45.6% of the sample was male, 8.8% were in their teens, 15.6% in their twenties, 29.1% in their thirties, 26.8% in their forties, 10.7% in their fifties, and 9.0% aged sixty or older. Note that the score in the results refers to the relative number of votes for each option, not a percentage of the total sample.

I suspect those who are not familiar with Japanese working practices will no doubt be laughing at some of the answers, and those who have worked in Japan will find that these answers explain some reactions you’ve seen to your Western working style. I must admit to not knowing why number one is unexpected, but 2 to 5 and perhaps 6 are pretty much much what one would expect from many effective people in the West. I think number 10 implies either someone too young, or who doesn’t look like they were up until 3am the night before wired on coffee and ciggies, free from bags under their eyes and other signs of stress and overwork as much as one who is too concerned with preening.

I chose to use the male pronoun for a reason.
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The Trade Union Congress in the UK recently called for workers to be allowed some MySpace time, and one gets the impression that in the USA the ability to use company resources for personal internet access and private telephone calls is a fundamental human right, but what of Japan? A recent report from japan.internet.com on a survy conducted by JR Tokai Express Research Inc into employee internet access management shone some light on this topic.

Demographics

On the 16th of January 2008 330 people from the JR Tokai Express Research monitor pool employed in private enterprises or other organisations as directors, senior management, personnel, or in other management or planning roles completed a private internet-based questionnaire. 75.8% were male, 4.5% in their twenties, 27.9% in their thirties, 44.2% in their forties, 19.1% in their fifties, and 4.2% in their sixties.

Our rules are actually set in place mostly by personnel or other management divisions in order to try to comply with J-SOX issues, with a bit extra from the MIS department. Many of our policies are on paper sensible (though over-stringent), but the justification they add is often laughable. My favourite is their restriction on writing to bulletin boards; apparently someone wrote over 20 messages one day to a train-spotter message board and the owner complained about being flooded with traffic… My pet hate is that Skype is forbidden, even though for people on business trips it can be the cheapest way to keep in touch with family (and the office), due to paranoia about file-sharing and flooding the local network if it becomes a hub, but both these options can be turned off. I did consider renaming notepad.exe to skype.exe or winny.exe just to put the wind up the MIS department, but I suspect they don’t have a sense of humour. Oh, and they also forbid Opera 9 due to the risk of the inbuilt BitTorrent client leaping into life and sharing the whole hard drive.

I in no way whatsoever work on the basis of if it isn’t blocked by the proxy, it’s fair game.
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With the Winter bonus season upon us (I get mine tomorrow!) here is a timely survey from MacroMill Inc on this very subject, the Winter 2007 bonus.

Demographics

Over the 14th and 15th of November 2007 1,032 members of the MacroMill internet monitor group employed in either the public or private sector successfully completed a private online questionnaire. 20.0% of the sample were in their twenties, 20.0% in their thirties, 20.0% in their forties, and 20.0% in their fifties. The sex ratio was not reported, however, although when JR Tokai Express Research use a similar sample base, over 80% are male. However, MacroMill tends to use a 50:50 split for their surveys, but this cannot be the case here as in Q4B, for instance, 534 men report getting a bonus, over half the sample size.

Half of my winter bonus has to go to paying my home loan, and the majority of the remained will end up replenishing funds in the bank to be spent on just normal living expenses, sadly. If I manage to get any discretionary spending, I think a DS and a Wii plus Wii Fit (saw it on the telly this morning – it looks great!) will be in order.
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Here goes with a sort-of follow-up on my previous post on why people quit their jobs in Japan, this time it’s another goo Ranking on what people doing when they can’t face work in the morning. Just staying in bed or having a skive were not allowable options! The fieldwork for the survey was conducted between the 20th and 24th of July 2007 amongst an unspecifed number of members of the goo Research online monitor group.
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I’ve never heard (as it were) of people surfing under voice control at work (excluding swearing at the browser for crashing or the internet for being slow, of course) but a recent survey reported on by japan.internet.com and conducted by JR Tokai Express Research on browsing at work showed that these sort of people do exist.

Demographics

On the 7th of June 2007 333 members of JR Tokai Express Research’s online monitor pool employed in private industry completed a private internet-based questionnaire. 70.9% of the sample were male, 10.5% in their twenties, 52.0% in their thirties, 29.1% in their forties, 6.0% in their fifties, and 2.4% in their sixties.

Sadly there was no question asked (or at least not reported) on how much of the time was spent on work-related versus private-related activities. Our workplace strictly forbids private surfing.

Q2 is a bit confusing to answer regarding feed reading – does using services like Google Reader or Bloglines count as using a feed reader? Therefore, I find the figures in that table a bit unreliable. I also wonder why so many people don’t know how they are surfing.
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[part 1] [part 2]

goo Research, along with Yomiuri Weekly, carried out a massive poll amongst working women. For a week at the end of September this year, over 10,000 working women aged 20 and over completed an internet-based questionnaire on their thoughts and opinions. Twenty years ago, the Equal Employment Opportunity Law was passed, so this is an investigation into how the position of working women has changed.

This second half of the survey sees working for the government as very popular, but engineering-based companies like Toyota and Sony are in the top three, with NTT and IBM also showing up. Two perhaps softer, more feminine companies, Benesse and Shiseido also do well, and with livedoor in sixth, perhaps its well-known distinctly non-Old Boy president indicates to women that the company may be run in a more welcoming, and dare I say Western, fashion.

Note also that the majority of women have felt sexual discrimination at work, and in particular two in five women have experienced problems in the area of salary, promotion, and work and family life balance.
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[part 1] [part 2]

goo Research, along with Yomiuri Weekly, carried out a massive poll amongst working women. For a week at the end of September this year, over 10,000 working women aged 20 and over completed an internet-based questionnaire on their thoughts and opinions. Twenty years ago, the Equal Employment Opportunity Law was passed, so this is an investigation into how the position of working women has changed.

It’s quite a depressing set of figures, I feel. Not just discrimination, but harassment seems endemic amongst firms, and women are so used to it that they perhaps don’t consider the everyday discrimination as abuse. On a more positive note, however, almost half the women want to have the opportunity to have a full career not terminated nor even just punctuated by baby-rearing, although I personally consider that a child during the first three years of life needs one full-time parent.

Note that here almost three in five report being touched up, which is very depressingly high, but sexist language is barely half that, which suggests to me that women on the whole are accepting of, or at least inured to, that sort of behaviour.

I also wonder how much under-reporting has happened – note that in Q1 people report that they were expected to do the woman’s work around the office, yet there seems no specific category for this type of harassment. Also, office parties are notorious for the boss getting drunk (or faking drunk) and pestering his female underlings, but perhaps this is seen as outside the work environment thus not job-related harassment?
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