世論 What Japan Thinks

In the west, I hear that Bluetooth-based telephone number and email address exchange is the standard way. However, this recent survey conducted by goo Research and reported on by japan.internet.com into mobile phone address books showed very different habits in Japan.

Demographics

Between the 30th of July and the 3rd of August 2008 1,001 members of the goo Research monitor panel completed a private internet-based questionnaire. 53.0% of the sample were male, 11.3% in their teens, 23.5% in their twenties, 21.4% in their thirties, 16.2% in their forties, and 27.7% aged fifty or older.

The main reason for Bluetooth not being used is that it is far from standard on mobile phones. I’ve looked before at Bluetooth in Japan, but why it has never taken off is a mystery to me, although the fact that infrared was already established as a standard on Japanese phones might have something to do with it.

I rarely exchange telephone numbers with people, but when I have it is always one person calls the other that we do, mainly as people can’t remember where to find the infrared menu options! For Q1, my mobile phone number is 090-xxxx-8128, but I haven’t a clue what the four digits in the middle are.
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Anyone who has been in Japan (or has been reading this blog) for any length of time will be aware of how often QR Codes, these square 2D bar codes, appear in magazine advertisements and promotional flyers. However, one aspect that I haven’t seen investigated up until now has been what other methods do people use to access these URLs. To rectify this, I present a translation of a report from japan.internet.com on a survey conducted by Cross Marketing Inc into mobile search.

Demographics

Over the 19th and 20th of December 2007 300 mobile phone users from the Cross Marketing monitor group completed a private online questionnaire. Exactly 50% of the sample was male, and exactly 20% were in their teens, 20% in their twenties, 20% in their thirties, 20% in their forties, and 20% in their fifties.

Note that in Q1 the number sending an empty email seems perhaps rather high. There could be two explanations for this; first, in-train advertisements do not, on the whole, feature QR codes, perhaps for reason of it being embarrassing to take a photo with the accompanying sound; second, sometimes QR codes encode an email address rather than a URL, so in these cases some of the respondents described the final action.
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A constantly popular destination for Google searches is a survey from two years ago on QR Codes, the rather popular 2D square barcodes that appear all over the place and have been supported by almost every camera-equipped mobile phone for the last few years. To find out how usage patterns are today, let’s look at a recent survey from MyVoice into mobile phone QR Codes.

Demographics

Over the first five days of October 2007 17.091 members of the MyVoice internet community completed a private internet-based questionnaire. 54% of the sample was female, 2% in their teens, 16% in their twenties, 40% in their thirties, 27% in their forties, and 15% in their fifties.

The results here might be worth cross-referencing against last month’s survey, also from MyVoice, on mobile phone cameras.

Most of the QR codes I scan are from print advertisements, usually in the magazine that comes along with our mobile phone bill every month, and are shortcuts to web pages offering free downloads of various stuff. I do find them very convenient, but I’ve never seem a colour QR code bar in one article I read about them. Whether or not my phone can decode them, I do not know, although I suspect the answer is no.
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According to this survey published by infoPlant, QR codes are very well-known and widely used. One word of caution, however, is that this survey, carried out at the end of August, had the respondents self-selected from a link in the DoCoMo iMode menu system. 7,660 people completed the survey, 5,023 of them women, so naturally one would expect a strong bias in favour of the question.

Note that the QR Code at the head of the story was made for free at the web site here.

Q: Do you know about QR codes (2D barcodes)? (Sample size=7,660)

I’ve used them	73.3%
I know about them, and have a reader feature in my phone, but I haven’t used them	7.6%
I know about them, but don’t have a reader feature in my phone, so I haven’t used them	15.6%
I don’t know about them	3.5%

Looking at the age breakdown, for both males and females almost 90% of the under 20’s use them, but the rate steadily drops down to end up at just about half of all the over 50s.

Q: For those who answered that they used them, in what printed materials have you used QR Codes? (Sample size=5,513)

Business card	5.7%
Newspaper	31.9%
Magazine	84.2%
Advertising flyer	51.1%
Poster	14.2%
Direct mail	25.0%
Mail-order catalog	24.8%
PC web site	20.7%
Other	13.1%

There was no significant differences between the sexes, except for almost two and a half times more women used mail-order catalog QR Codes.

Q: Which of the following QR Code-based services do you want to use? (Sample size=7,660)

Easy phone book registration from a business card, etc	36.8%
Read a URL and access a site	74.3%
Replacement for company identification badge	29.0%
Cashless shopping at vending machines, etc	28.3%
Buying goods written about in magazines	27.7%
Replacement for tickets (concerts, travel passes, etc)	32.5%
Others	5.5%
Don’t want to use	7.4%

Strangely enough, I thought, those who answered in the first question that they didn’t know what QR Codes were didn’t want to use any services at all, on the whole. Almost two-thirds of that group answered “Don’t want to use” to the above question.