世論 What Japan Thinks

Continuing the recent series of looking at various habits, this time NEPRO JAPAN weighed in with a survey titled “The ease of use of mobile phones”, although the survey looks more at usage habits. They surveyed 4,206 people by means of a public questionnaire available through the iMode, Vodafone live! and EZweb mobile phone sites, for just under a day over the 10th and 11th of April. The self-selecting demographics were 60% female, 3% in their teens, 38% in their twenties, 42% in their thirties, and 17% forty or older. Although this may seem a youth-biased group, the young user is the core demographic they are targetting.

It’s interesting in Q5 that almost half the respondents want to try out a Panasonic phone, versus two in five for Sharp; sales figures suggest that Sharp are the top sellers of phones, but I believe this is because Sharp also sell Vodafone and au-branded phones whereas Panasonic are exclusively DoCoMo.
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japan.internet.com, in conjuction with Cross Marketing, recently investigated mobile phone privacy. They sampled 150 men and 150 women, 16.6% aged 18 or 19, 16.6% in their twenties, and so on up to 16.6% in their sixties.

Note that over three times as many people take their mobiles into public toilets than into their toilet at home. I wonder what is hidden behind that statistic! Im also rather surprised to see that less than a third of all user employ any security locks on their phone; note almost all phones have lock features what require a four digit code to open them. Some of the more advanced phones go as far as having a fingerprint reader that may be used to unlock the device.
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Following on from the recent news about Softbank and Yahoo! buying all the outstanding shares of Vodafone Japan, itMedia published the results of a survey into mobile users’ views on Softbank entering the mobile phone market. The survey was carried out over five days at the end of March and the start of April, with 1200 people responding to a private questionnaire over the internet. The survey group consisted of 400 mobile phone users from each of the providers DoCoMo, au and Vodafone. More detailed demographic information, or where the group of users came from, is not stated.

The most interesting result is that for what people hope fill be the outcome of the deal, in particular regarding call and reception quality. It is a standing joke within the English-speaking community in Japan to call Vodafone “Borderfone” because of the perceived poor quality of reception. This survey shows that this is perhaps a valid criticism, as two in five Vodafone users are looking forward to improvements versus just a quarter of non-users.
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Continuing their recent series of interesting habits that people have around technology, japan.internet.com, in conjunction with Cross Marketing Inc, carried out an internet-based survey to see what email habits people had. They interviewed 300 people from up and down Japan, exactly fifty-fifty male and female, with 16.6% of the sample aged either 18 or 19, and a similar 16.6% aged in each of decades of life from the twenties to the sixties.

Just about all Japanese mobile phones come with graphic smilies (Vodafone even has animated ones, I believe), pre-registered set phrases that include smilies, and smilies in their input conversion dictionaries. For instance, if you type in かお, kao, face, then select the covert to kanji option, as well as the expected kanji 顔, most mobile phones will also present a list of smilies to choose from. Note that this option is also available in Windows – if you have the Japanese IME, select the properties page for the Japanese input method, go to the “Dictionary” tab, and activate the “Microsoft IME Spoken Language/Emoticon Dictionary”.

I do use smilies, or 顔文字, kaomoji, literally “face characters”, a lot in mail, although I usually use the built-in graphics rather than choosing ASCII (and non-ASCII, as is often the case) art. However, as a signature I occasionally do use the Greek characters κεπ.
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NTT DoCoMo recently published an interesting survey they performed to find out what people thought about mobile phone credit cards. They interviewed 1,800 people from all over Japan in February by means of a web-based questionnaire. The sample was exactly 50:50 male and female, and 150 people of each sex from each decade of life, from the teens to the sixties, responded. Note that the teens consisted only of 18 and 19 year olds, though.

First, mobile phone credit cards are just what the term implies – they are mobile phones with a credit card’s contactless RFID chip embedded within them, so instead of your traditional bit of plastic, your mobile phone now becomes the device with which you Chip and Pin.

Note that currently credit cards are not as widely used in Japan as they might be in Europe and the USA. In addition, most shops and restaurants that are part of a chain will accept credit cards (although one of my local supermarkets doesn’t), but independent shops on the whole do not accept them. Note the answers to Q5, where over four in five use their credit card once a week or less, and the perhaps slightly loaded answers in Q7 (there is no indication if the question allowed a free answer or just a selection from a list, with perhaps lower-scoring answers omitted from the results) suggesting that plastic is preferred for luxuries or large purchases.

Overall, I think that this survey suggests that people will see mobile credit cards as an extension of the current mobile wallets, so they will treat them as something to use everyday for even the smallest transactions. From the provider’s point of view, small transactions still have a fixed basic fee associated with them, so charging a bottle of cold tea to your phone’s credit card could cost the retailer up half the retail price in transaction fees. How shop owners can cope with this new threat to their profit margins remains to be seen, and would in fact make a good theme for a future survey.
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Jan Kuczynski let me know about a survey he translated on the colour and ‘feel’ of handsets that people in Japan want. A rather interesting survey that I wish I’d found first. I can’t imagine what a plant-like feel phone would be though!

I also hope that it’s just mobiles that these three women in his logo are holding…

japan.internet.com, in conjunction with a new-to-me company Cross Marketing Inc (ugh, Flash-based survey reports!), performed a survey of 300 mobile phone users (exactly 50:50 male and female) at the start of this month to find out what habits they had regarding mobile phones. 17.3% of the respondents were in their teens (in fact, aged 18 or 19 only), and each of the four decades of age from twenties to fifties were represented by 20.7% of the sample size.

I previously presented another survey that looked at the use of extra features of a mobile phone, but the percentages are quite different between the two. More investigation may be needed to discover why this discrepency has occured, although I wonder if the sample selection method is the problem. The earlier survey was a self-selecting one that would tend to attract heavy users, I suspect, but for this one, although the respondent selection method is not described, given the small survey size and the balanced age grouping, I suspect there is a much more rigourous selection process.
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NEPRO JAPAN recently published an interesting survey on how mobile phones have changed users’ lives. They got replies from 4,610 people who answered a questionnaire available for one day at the start of February through iMode, vodafone live! and EZweb mobile phone service menus. The sample consisted of 40% male, 4% in their teens, 38% in their twenties, 41% in their thirties, and 17% aged forty and over.

Some of the figures are quite amazing, such as one in four spending over three hours a day on their phone. However, when you consider that the average commute for people is over 90 minutes per day (must find exact figures – I’ve just seen an in-train poster stating that statistic) and many people will be busy mailing or gaming (when they aren’t sleeping), the hours soon add up.

Question 3, on whether people use a fixed or a mobile line at home may very well be biased by people who still live at home but do not pay the fixed line phone bill.

Note also that this survey is self-selecting through a mobile phone menu, so people who only spend a couple of minutes per day on the phone are most unlikely to ever have seen this questionnaire!
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MyVoice carried out a survey at the start of February to find out about the image of various mobile phone companies. This is the fifth time they have carried out this survey, but the first time I have translated one! They interviewed 16,172 members of their MyVoice community by means of an internet questionnaire. 46% of the sample was male, 3% teenagers, 24% in their twenties, 38% in their thirties, 24% in their forties, and 11% in their fifties.

vodafone really has a terrible reputation in Japan, certianly amongst the English speaking community, mainly based around their reception coverage, as they apparently measure reception at the city office of each district in Japan, and if they get a signal there they claim to have coverage for the whole district, or so I have heard.

Note that this survey was taken before the recent news about Vodafone pulling out of the Japanese market (probably) broke.
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NEPRO JAPAN Co, Ltd recently carried out a survey to see what people do to economise on their mobile phone bills. For one day at the start of December they questioned 5,013 people across the three main Japanese carriers, DoCoMo’s iMode, Vodafone’s Vodafone live! and au and TU-KA’s EZweb, by means of a public poll available through the main menus of all three carriers’ systems. 40% of the sample were male; 4% were teenagers, 41% in their twenties, 39% in their thirties, and 16% aged forty and over.

Note that this one-day public questionnaire will tend to attract the people who are already heavy users of mobile web services, although in this case this is probably a good thing.

Mobile phone bills in Japan are rather difficult for me to understand; even something as simple as displaying how much you’d be paying if you were on the most basic plan as a means of comparison would help. Even better would be a recommendation of your best plan based on your last six month’s worth of charges.
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