Local government web site usage in Japan
A new-to-me research company called realworld realresearch, which from a quick look at their site seems to be more in the business of being a shopping and stuff portal than a research agency, recently performed a survey into local authorities and IT, as reported by japan.internet.com.
Demographics
On the 13th of October 2008 1,199 people selected by some undescribed means completed a presumably online questionnaire. 52.0% of the sample were female, 15.0% were in their twenties, 16.0% in their thirties, 18.0% in their forties, 21.0% in their fifties, and 30.0% in their sixties. Given the round percentages, don’t ask why they couldn’t find one more person to round the sample up to 1,200! It’s also a curiously top-heavy sample, with the majority of the sample being over fifty.
I’m surprised that (as far as I know) no local authority has tried moving more services online, as one still needs to get a paper print-out of one’s residency certificate for such things as mortgages and other large loans, or at least why there cannot be vending machines that will spew out the documents 24-7 instead of requiring people to attend during working hours.
Here’s my town’s application form download service.
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