Mobile Marketing Data Laboratories recently conducted a survey into internet troubles.
Between the 24th and 26th of September 2013 1,118 members of the MMD Labo monitor group completed a private internet questionnaire. The sample was of both sexes and ages ranged from 20 to 59, but no further details were given.
I think I’ve had most of the problems listed in Q2SQ1! One other one I had was that I wanted to cancel a web hosting service, but in order to do that you had to send a letter (Fax would not do!) at least a set number of days before a billing cycle. I’d tried to get in touch with customer service to sort out a few matters, but as the date rolled round I just cancelled my credit card payment. They sent me payment reminders for about six months, but I just ignored them all and they eventually gave up. I had paid for all the services I used, and they had tried to charge me an extra month or two for services I couldn’t use because they had suspended my account.
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