Japanese more likely to make mistakes sending email than chat

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japan.internet.com recently reported on a survey by goo Research into sending errors using communication tools.

Demographics

Between the 4th and 8th of October 2013 1,076 members of the goo Research online monitor group completed a private internet-based questionnaire. 53.4% of the sample were male, 13.7% in their teens, 15.5% in their twenties, 21.4% in their thirties, 17.3% in their forties, 14.8% in their fifties, and 17.4% aged sixty or older.

This mistake sending physical email tickled me:

lesen hilft!

I’ve made all the email errors (mostly more than a few times each!) bar the CCing instead of BCCing, although I have been on the receiving end of them. I don’t use chat enough to make any of the errors listed however, but I have been on the receiving end of messages sent to the wrong group, but sadly no juicy information was disclosed!
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Majority of mobile users have mobile as main email address

Which is your main device for sending and receiving email? graph of japanese statisticsAccording to a recent survey from goo Research, published by japan.internet.com, their fourth regular email usage by mobile phone users, the numbers prefering their smartphones, etc, as their main mail address is ever increasing.

Demographics

Between the 9th and 11th of April 2012 1,077 members of the goo Research mobile monitor panel completed a mobile phone and smartphone-based private questionnaire. 59.5% of the sample were female, 3.4% in their teens, 25.6% in their twenties, 38.0% in their thirties, 23.1% in their forties, and 9.8% aged fifty or older.

It would be interesting to hear (perhaps the question was asked?) what mobile email addresses people use and how they use them. Do they keep the mobile carrier’s as their main, do they use first party apps to access specific services like GMail, or third party apps to unify multiple mailboxes? What do they do with their home service provider’s mail? Read it through their PC or access it when mobile?
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Pen and paper beats Web 2.0 for keeping in touch

goo Research recently took a look at keeping in touch with close friends, with the surprising result in the headline reported in japan.internet.com.

Demographics

Between the 21st and 24th of March 2012 1,082 members of the goo Research online monitor group completed a private internet-based questionnaire. 52.8% of the sample were male, 16.5% in their teens, 17.8% in their twenties, 21.6% in their thirties, 16.1% in their forties, 15.6% in their fifties, and 12.3% aged sixty or older.

Knowing what I know about Japan, email and telephone being top are not surprising to me, but I was most taken aback by ordinary post coming in third! Thinking more closely, the mixi, Twitter and Facebook figures correlate to the penetration of these SNS within Japan, but I suspect that the old-fashioned post includes New Year postcards, where even I often exchange annual greetings with ex-colleagues who have moved to other divisions within my employer.
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Email usage patterns of mobile phone owners

Which is your main device for sending and receiving email, a computer or a mobile phone? graph of japanese statisticsjapan.internet.com recently reported on a sruvey by goo Research, their third regular survey into mobile phone users’ email usage. Note that mobile phone here covers both existing feature phones and smartphones.

Demographics

Between the 16th and 18th of January 2012 1,086 members of the computer-based goo Research monitor group who had also registered as mobile phone monitors completed a mobile phone-based (including smartphone) questionnaire. 58.8% of the sample were female, 2.9% in their teens, 26.8% in their twenties, 33.9% in their thirties, 25.6% in their forties, and 10.8% aged fifty or older.

Since getting my smartphone I’ve started using it as my main device for emailing my parents, as I cannot get as much time as I want on my real computers, and now with a better camera it is quite easy to attach photos. Furthermore, docomo’s sp-mode email tool offers now not just embedded animated emoji, but also full animation that dances all over the email page via a mechanism that I haven’t actually got round to investigating yet but I suspect is HTML 5 scripting.
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Fiddling with phones on station platforms

How often do you do mobile email walking on station platforms? graph of japanese statisticsjapan.internet.com recently reported on a survey by goo Research looking at mobile phone manners, but sadly only presenting a very small subset of the results.

Demographics

Between the 19th and 22nd of December 2011 1,074 members of the goo Research online monitor group completed a private internet-based questionnaire. 52.4% of the sample were male, 16.7% in their teens, 18.4% in their twenties, 21.5% in their thirties, 16.1% in their forties, 15.5% in their fifties, and 11.% aged sixty or older.

When I had a dumb phone I was forever using it while walking, but since getting a smartphone the combination of a smaller font, the inability to type blind, and my usual mail program’s over-sensitivity to motion causing the screen to bounce at the slightest provocation means that I just cannot use it on the move at all!
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PC versus mobile phone newsletters

Where do you read email newsletters? graph of japanese statisticsThis survey from goo Research and reported on by japan.internet.com was the 24th regular monthly survey into mobile phone users’ computer use.

Demographics

Between the 7th and 13th of February 2011 exactly 1,000 mobile phone using members of the goo Research monitor group completed a private mobile phone internet-based questionnaire. 54.1% of the sample were male, 3.3% in their teens, 22.7% in their twenties, 40.1% in their thirties, 25.3% in their forties, and 8.6% aged fifty or older. Note that all monitor members have to be computer users to sign up, so by implication all 1,000 users should also have computers.

I’m translating this mail right now thanks to a mobile phone email from Mister Donut, which contained a 20% off coupon for a very nice crunchy chocolate Pon De Ring and enough coffee to get me to the end of this translation.

I am on about two other mobile phone mailing lists – one for my mobile phone shop (once a month and I delete it immediately) and one from my mobile phone provider’s credit card company, which I don’t think I’m allowed to unsubscribe from!
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Mobile users and email newsletter behaviour

On which devices do you read email newsletters? graph of japanese statisticsjapan.internet.com recently reported on goo Research’s 21st regular survey into mobile phone users’ use of computers.

Demographics

Between the 12th and 14th of October 2010 1,042 members of the goo Research online monitor group who had also subscribed as mobile phone users completed a private mobile phone-based questionnaire. 55.0% of the sample were female, 2.9% in their teens, 25.8% in their twenties, 36.9% in their thirties, 26.2% in their forties, and 8.3% aged fifty or older.

There’s actually not much exciting about these results, I think, but here you go anyway.

Note that the goo Research monitor group initially signs up everyone as a computer-based user, then they can elect to further complete mobile phone surveys too, thus there would be a tendency for the sample to consist of computer-centric people, so the results as difficult to extrapolate
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Mobile email extremely popular

How many emails per day do you send and receive? graph of japanese statisticsDespite this survey from Point On Research into mobile phone email targeting heavy users of mobile phones, reported on by japan.internet.com, the figures for emailing are quite impressively large! You may also want to cross-reference the results with another survey last month also from Point On Research with a similar demographic that showed very little mobile voice usage.

Demographics

On the 30th of March 2010 800 heavy users of mobile phones completed a private mobile internet-based questionnaire. The sample was exactly 50:50 male and female, 25.0% in their teens, 25.0% in their twenties, 25.0% in their thirties, and 25.0% in their forties.

I send and receive probably around 10 emoji-ridden emails per day, three to five from me, about four to six incoming, I would estimate. I usually do reply as soon as I can, except on the train home as I’m too busy translating these surveys to distract myself with a reply! It would have been interesting to see a cross-reference between the number of emails and the pattern for replying to them.
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Email addresses on CVs

When writing a CV for a job application, have you ever included an email address? graph of japanese statisticsiShare recently conducted a rather interesting survey into email addresses on CVs (résumés), which produced the rather suprising result that email addresses were not that popular.

Demographics

Between the 19th and 22nd of January 2010 497 members of the CLUB BBQ free email forwarding service completed a private internet-based questionnaire. 58.8% of the sample were male, 33.2% in their twenties, 30.4% in their thirties, and 36.4% in their forties.

In Q1SQ3, the type of free provider used makes a different; I would give bonus points to someone using Gmail, for instance, but a Hotmail or AOL address would be immediately round-filed!
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Forwarding email and young Japanese women

iBridge Research Plus’s love affair with young Japanese women and their internet habits continues with them looking at web email forwarding functions, as reported on by japan.internet.com.

Demographcis

On the 7th of December 2009 300 members of the iBridge Research Plus monitor group completed a private internet-based questionnaire. All 300 were female, 18.7% were in their twenties, 43.0% in their thirties, and 38.3% in their forties.

iBridge Research Plus last looked at young women just last month, where they examined their use of Gmail.

I’m quite surprised at the number who know that their web email can be forwarded! I can’t tell you about Gmail, as I usually use the POP3 interface instead. However, my iShare surveys use the CLUB BBQ free email forwarding service as their base demographic and have pretty balanced gender split, so perhaps the figure is representative of the average mobile phone user. I’d also have liked to have seen a reason why people use the forwarding services.
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