世論 What Japan Thinks

The SoftBank adverts are my favourites, although there is always the risk of over-exposure with the dog even recently featuring in a photo book and a DVD. However, this recent survey from BlogCh showed no signs of flagging popularity when they asked about mobile phone television commercials.

Demographics

Between the 15th and 17th of July 2008 370 members of the CLUB BBQ free email forwarding service successfully completed a private internet-based questionnaire. 53.0% of the sample were male, 14.6% in their twenties, 49.2% in their thirties, 28.6% in their forties, and 7.6% in their teens or over fifty.

I wonder if they’ll have the SoftBank dog using the iPhone? Given that another survey today indicated that the euphoria has passed, will they trot out their dog to flog some more kit? Will they introduce a new character? They had five rather unpleasant cats recently but they only lasted a week or so. Oh, and here is Dante Carver, the black guy who plays second fiddle to a white dog.

Q3 also brings me to another pet hate (as it were) with the SoftBank mutt coming tops as a fireworks partner. Back in the UK, in the run-up to November the 5th they’d be public service advertisements and other reminders to keep pets indoors to avoid them getting spooked by fireworks, but I’ve never heard of such a thing over here.

Finally, if you’re a SoftBank customer, here’s your chance to win a talking Oto-san bank or strap and free Oto-san themed games and deco-mail!
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MyVoice recently published the results of its 6th annual mobile phone service provider image survey. Note that I have previously translated the 5th annual survey.

Demographics

Between the 1st and 5th of February they interviewed 13,352 people from their onlione monitor community: 54% of the respondents were female, 2% in their teens, 19% in their twenties, 41% in their thirties, 25% in their forties, and 13% in their fifties.

The results here are pretty much in line with what even just the casual observer would conclude about the Japanese mobile phone market, although I would have thought that perhaps as Hollywood stars Brad and Cameron would have had a positive impact on SoftBank’s image, but their television commercials promote talking on the phone, ignoring the fact that most people email, and perhaps news of the rumoured three million dollars salary Cameron Diaz received for one six-hour shoot has soured the general public towards Masayoshi Son’s company.
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With MNP, Mobile Number Portability, having just started in Japan, japan.internet.com reported that JR Tokai Express Research performed a survey into people’s views on MNP. They interviewed just 330 people from their internet monitor group by means of a private internet-based questionnaire. 66.3% of the sample was male, 33.3% female, so where that places the remaining one person, I don’t know! 17.3% were in their twenties, 41.8% in their thirties, 27.3% in their forties, 11.8% in their fifties, and 1.8% in their sixties.

The sample size for Q1SQ is very small, so it is difficult to extrapolate these figures, but it does seem that DoCoMo is the biggest loser and au the biggest winner. This backs up unofficial figures I heard of about 400,000 net loss to DoCoMo, 600,000 gain for au, and 200,000 less customers at Softbank, despite their suicidal price slashing. UPDATE: I was out by a factor of ten or so! This morning’s TV (recalling from memory, so the figures might not be 100% accurate!) said that au gained a net 103,000 customers, DoCoMo lost 75,000, and Softbank 23,000 over the last week. The figures don’t add up because there are also brand new customers included in the overall totals, I believe, and each company perhaps uses different counting methods.

For me, I had enough problem working out how to use my new phone from the same maker and service provider, so I’d be put off taking advantage of MNP and having to learn a whole new service model too!
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With number portability just starting out, and with Softbank’s computer system melting down from the overload of new customers thanks to their, in my opinion, suicidal new pricing scheme (although the small print needs to be carefully read) it may be interesting to look at a survey conducted by JR Tokai Express Research over four days from the 20th to 23rd of October, just before the new system was introduced, into what mobile phones from each of the three main providers people desire. They interviewed 330 people from their internet monitor group, 67.3% male, 15.5% in their twenties, 41.2% in their thirties, 32.1% in their forties, 9.7% in their fifties, and 1.5% in their sixties.

Even although Softbank offer to honour all transferring customers’ loyalty discounts (we get about 30% to 40% off for ours), I do have a dislike of Yahoo!, and I don’t think these special offers will last that long.
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Following on from the recent news about Softbank and Yahoo! buying all the outstanding shares of Vodafone Japan, itMedia published the results of a survey into mobile users’ views on Softbank entering the mobile phone market. The survey was carried out over five days at the end of March and the start of April, with 1200 people responding to a private questionnaire over the internet. The survey group consisted of 400 mobile phone users from each of the providers DoCoMo, au and Vodafone. More detailed demographic information, or where the group of users came from, is not stated.

The most interesting result is that for what people hope fill be the outcome of the deal, in particular regarding call and reception quality. It is a standing joke within the English-speaking community in Japan to call Vodafone “Borderfone” because of the perceived poor quality of reception. This survey shows that this is perhaps a valid criticism, as two in five Vodafone users are looking forward to improvements versus just a quarter of non-users.
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NTT DoCoMo recently published an interesting survey they performed to find out what people thought about mobile phone credit cards. They interviewed 1,800 people from all over Japan in February by means of a web-based questionnaire. The sample was exactly 50:50 male and female, and 150 people of each sex from each decade of life, from the teens to the sixties, responded. Note that the teens consisted only of 18 and 19 year olds, though.

First, mobile phone credit cards are just what the term implies - they are mobile phones with a credit card’s contactless RFID chip embedded within them, so instead of your traditional bit of plastic, your mobile phone now becomes the device with which you Chip and Pin.

Note that currently credit cards are not as widely used in Japan as they might be in Europe and the USA. In addition, most shops and restaurants that are part of a chain will accept credit cards (although one of my local supermarkets doesn’t), but independent shops on the whole do not accept them. Note the answers to Q5, where over four in five use their credit card once a week or less, and the perhaps slightly loaded answers in Q7 (there is no indication if the question allowed a free answer or just a selection from a list, with perhaps lower-scoring answers omitted from the results) suggesting that plastic is preferred for luxuries or large purchases.

Overall, I think that this survey suggests that people will see mobile credit cards as an extension of the current mobile wallets, so they will treat them as something to use everyday for even the smallest transactions. From the provider’s point of view, small transactions still have a fixed basic fee associated with them, so charging a bottle of cold tea to your phone’s credit card could cost the retailer up half the retail price in transaction fees. How shop owners can cope with this new threat to their profit margins remains to be seen, and would in fact make a good theme for a future survey.
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MyVoice carried out a survey at the start of February to find out about the image of various mobile phone companies. This is the fifth time they have carried out this survey, but the first time I have translated one! They interviewed 16,172 members of their MyVoice community by means of an internet questionnaire. 46% of the sample was male, 3% teenagers, 24% in their twenties, 38% in their thirties, 24% in their forties, and 11% in their fifties.

vodafone really has a terrible reputation in Japan, certianly amongst the English speaking community, mainly based around their reception coverage, as they apparently measure reception at the city office of each district in Japan, and if they get a signal there they claim to have coverage for the whole district, or so I have heard.

Note that this survey was taken before the recent news about Vodafone pulling out of the Japanese market (probably) broke.
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ITMedia reported that Push To Talk, the new service being geared up for launch right now by DoCoMo in their new 902i range, is still completely unknown to almost four in five mobile phone users. Push To Talk is a walkie-talkie-like service, just press the button and talk, sending your voice over the IP network, so it is VoIP rather than a traditional call. However, their pricing is currently set to a rather high 5 yen per push, or a more reasonable 1,000 yen per month for unlimited access. But, as we will see later, less than a quarter of mobile phone users spend more than three minutes per day talking, and only just over a tenth feel they don’t talk enough.

Infoplant just released a survey (not yet available on their web site - it seems to have been done for “Keitai Best” magazine) carried out at the end of October amongst just 400 internet users (200 of each sex) aged 15 and above who owned mobile phones. (Presumably they used their internet monitor group and chose a demographically accurate cross-section, so the figures can be trusted.)

First, regarding Push To Talk, not even 10% were familiar with the features of the service, and just under 80% had not even heard of the term. However, when the main features were explained, about 60% said they would like to use it, with the number of women wanting to use it being 9 percentage points higher.

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NTT DoCoMo recently carried out a survey of users of mobile phones with electronic wallet functionality to see how, or even if, they were being used. Note when reading this survey that first NTT DoCoMo has heavily invested in the electronic money infrastructure and almost all of their new models come with this feature built-in. For their FOMA range (3G phones), it is a compulsory feature, and with sales figures showing over 80% of new and upgrading customers are choosing these models, NTT have a vested interest in the success of electronic wallets, as they no doubt get a transaction fee for every electronic money purchase. This may or may not have influenced the outcome of the survey. However, if accurate, it shows a pretty high degree of market penetration. UPDATE: If only I’d posted this right after I translated it last week, I could have beaten the BBC on this story!

Although launched only last July, in just one year and two months (September 3rd) DoCoMo reached 6 million electronic money-capabile phones sold, and by the first of October there were about 25,000 shops nationwide and 6,000 vending machines equipped with readers.

In this survey, 4,000 users of mobile phones with the DoCoMo おサイフケータイ (osaifu keitai, Mobile Wallet) service functionality built-in were interviewed, 2,200 male, 1,800 female, and their answers are as follows.

Q: Have you used the Mobile Wallet functionality of your phone?

	Using it	Used to use it, but stopped	Not used it
All	28%	3%	69%
Up to 19 years old	18%	4%	78%
20 to 29 years old	27%	4%	69%
30 to 39 years old	32%	3%	65%
40 to 49 years old	29%	3%	68%
Over 50 years old	21%	2%	77%

This 28% represents 1,108 people, and if this is scaled up to cover all people owning electronic-money ready DoCoMo phones, about 1.82 million people are using this service.

Q: How often do you use your Mobile Wallet? (Sample size=1,108)

Over thrice a day	6%
About once a day	12%
About five times a week	5%
About thrice a week	15%
About once a week	24%
About once every two weeks	11%
About once a month	17%
Hardly ever use it	10%

Compared with the same question asked in May, the percentage using the service once a day or more has increased from 13% to 18%.

Q: Where do you use your Mobile Wallet? (Sample size=1,108, multiple answer)

Convenience store	84%
Rental shop	25%
Vending machine	24%
Airport	22%
Electrical retailer	18%
Pharmacist	16%
Book or CD shop	15%
Cafe	15%
Fast food store	14%
Bar or pub	12%
Family Restaurant	11%

Note that at some places, like at airports, the Mobile Wallet is not used as money, but as a member’s card for saving points, etc. When you buy a plane ticket from ANA online, you can get an email sent to your mobile phone that allows you to access an application that records a transaction identifier in the IC card of the wallet, so ticket collection and check-in can be performed simultaneously and effortlessly.

Q: How satisfied are you with your Mobile Wallet service? (Sample size=1,108)

Extremely satisfied	13%
Satisfied	69%
Dissatisfied	19%

SQ: If extremely satisfied or satisfied, will you buy a Mobile Wallet capable phone next time you change phones? (Sample size=902)

Definitely want to buy	47%
Want to buy	52%
Don’t want to buy	1%

Q: What do you like about using your Mobile Wallet? (Sample size=1,108)

Just hold over reader to use	73%
Speedy purchasing	60%
No fiddling with a wallet	46%
Earn points	21%
Can refill via iMode	20%
Can see remaining cash on display	17%
It’s OK not to bring a wallet	14%
Can use for lots of services	14%
Less stuff in my wallet	12%

Q: What services would you like to use in the future? (Sample size=4,000)

Electronic money	58%
Point card	56%
Rail pass	35%
Cinema ticket	20%
Cash card	18%
Home key	15%
Concert ticket	8%
Theme park passport	8%