世論 What Japan Thinks

This very comprehensive study by DIMSDRIVE Research into convenience store usage found out many interesting facts, such as almost two-thirds of those living alone frequent them quite frequently.

Demographics

Between the 2nd and 17th of September 2009 8,317 members of the DIMSDRIVE monitor group completed a private internet-based questionnaire. 52.4% of the sample were female, 0.8% in their teens, 12.0% in their twenties, 33.2% in their thirties, 31.6% in their forties, 15.8% in their fifties, and 6.6% aged sixty or older.

I pop into a convenience store about two or three times a week, usually ones inside stations run by the railway company, although I don’t know if they were in scope of this survey or not. The other times I use convenience stores it’s mostly to pay bills or to use the photocopier or occasionally to pick up tickets.
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Juki Net is a national scheme that is basically a voluntary ID card used mostly to simplify access to local government services, so a new service introduced this month is machines at convenience stores that can issue official residence certificates, seal registration forms, etc, so this was the topic of a recent survey from iShare.

Demographics

Between the 22nd of December 2009 and 4th of January 2010 561 members of the CLUB BBQ free email forwarding service completed a private internet-based questionnaire. 55.4% of the sample were male, 32.6% in their twenties, 32.3% in their thirties, and 35.1% in their forties.

Here’s a very interesting background article on what exactly Juki Net is and what concerns people have regarding it.
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I’ve never eaten a convenience store bento (boxed lunch) as I am yet to see a vegetarian offering; the best I did when I was single was a Lawson’s tomato pasta, which was particularly disgusting. However, that doesn’t seem to bother many people in this survey from MyVoice into convenience store boxed lunches.

Demographics

Over the first five days of June 2009 15,023 members of the MyVoice internet community successfully completed a private online questionnaire. 54% of the sample were female, 2% in their teens, 14% in their twenties, 36% in their thirties, 30% in their forties, and 18% aged fifty or older.

The actual title of this survey, and coincidentally the name of a sadly deceased (the blog, not the blogger!) gaijin blogger’s blog, is the commonly used abbreviation, conbini bento.
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Most of the big chains of convenience stores have two kiosk-like machines in many of their stores; an ATM machine, and a general-purpose terminal for conducting various transactions. This recent survey from goo Research Inc and reported on by japan.internet.com looked at how people use convenience stores, with the report focusing on the use of these service kiosks.

Demographics

Between the 20th and 25th of August 2008 1,079 members of the goo Research monitor group completed a private internet-based questionnaire. 51.7% of the sample were male, 16.2% were in their teens, 17.5% in their twenties, 22.4% in their thirties, 17.0% in their forties, and 26.8% aged fifty or older.

Note that many Japanese net shopping sites, from the tiny stores at Rakuten all the way up to Amazon, allow payment at convenience stores. My wife has a Ticket Pia card, and even when booking through their own official ticket site she can get the option to pick up the tickets from a Family Mart store for no fee as an alternative to about 600 yen fee for registered post. When she picks up the tickets she can opt to pay by cash, but by inserting the card she gets priority seat choice, as they do not assign the seat when booking online (or by the phone), but instead when you pay. If you fail to turn up at the machine within three days you lose your booking. It does seem like a horribly complex and roundabout way of buying things and I wouldn’t be surprised if there is some sort of agreement between Ticket Pia and Family Mart whereby Family Mart pay Ticket Pia for sending a customer through their doors.
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MyVoice recently published the results of a survey they conducted on the topic of convenience store multimedia terminals. This is apparently the fourth time they have conducted this survey, although the results of previous surveys are not mentioned.

Demographics

Between the 1st and 5th of May 2007 14,945 members of MyVoice’s internet community completed a private internet-based questionnaire. 54% of the sample was female, 2% in their teens, 17% in their twenties, 39% in their thirties, 28% in their forties, and 14% in their fifties.

I’ve used these terminals about once every six months or so, exclusively for completing the purchase of tickets ordered by phone. Perhaps to save on delivery costs, when booking concert tickets by phone the most popular payment option seems to be via these terminals. You get a four-digit code over the phone, you go to the machine, type in your code and your home telephone number, the machine prints out a confirmation order form that you take to the counter, where the staff take your cash and print out your desired tickets.
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infoPLANT recently released the results of a survey they conducted into the use of convenience stores. Over one week spanning the end of February and the start of March 5,305 users of DoCoMo’s iMode system chose to fill in a questionaire. 34.8% of the sample was male, 65.2% female.

I actually use them fairly infrequently, probably less than once a week, and most often it is to pay bills (you all do know you can pay most if not all utility bills at the major chains, with no extra fee charged?) or pay for tickets ordered online. If I do buy something, it’s more often than not just some bottled water, usually the cheapest in the store.
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