Japanese smartphone annoyances


I’m sure everyone’s had their moments when they wished to smash their smartphone into a thousand pieces, so this survey from goo Ranking looked at exactly that, what makes people annoyed with their smartphones.


Between the 17th and 18th of January 2012 1,048 members of the goo Research online monitor group completed a private internet-based questionnaire. 61.6% of the sample were female, 12.3% in their teens, 15.6% in their twenties, 27.9% in their thirties, 25.8% in their forties, 9.5% in their fifties, and 8.9% in their sixties. Note that the score in the results refers to the relative number of votes for each option, not a percentage of the total sample.

Broken Blackberry

Number 3 is my pet hate with mine. My mail program gets slow and fails to respond switching between screens, so I end up getting a bunch of taps queued up and it pops in and out of edit mode. Number 7 is also annoying, as trying to view mail while walking (hmm, perhaps it’s a safety feature instead?) often results in the screen bouncing around. What are your pet hates?

Ranking result

Q: What makes you annoyed at your smartphone? (Sample size=1,048)

Rank   Score
1 When the touch panel functions are difficult to use and I keep making mistakes with the kanji input selection 100
2 When the battery runs flat at a critical moment 54.7
3 When the touch panel won’t respond properly 54.4
4 When I cannot select things on the edge of the screen 47.7
5 When I cannot properly select text, etc for copying 43.3
6 When the battery rapidly loses charge for an unknown reason 41.9
7 When screen rotation is set on and the display switches orientation of its own accord 28.2
8= When the touch panel functions play up and I call the wrong person 25.9
8= When having difficulty viewing sites that are not smartphone-friendly 25.9
10 When I realise I have lots of windows open 25.0
11 When I go and touch the “Call End” button during a call 23.0
12 When it’s difficult to hold and I’m often dropping it 21.5
13 When I get email from an ordingary mobile phone and all the emoji are corrupted 15.4
14 When it connects of its own accord to open wifi hot-spots 13.4
15 When I forget to lock the screen and accidentally call someone 12.5
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