Two in three had home computer trouble last year
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goo Research, as reported by japan.internet.com, took a look at home computer use, with the published report focusing on problems with them.
Demographics
Between the 22nd and 25th of March 2011 1,083 members of the goo Research monitor group answered a private internet-based questionnaire. 53.1% of the sample were male, 16.6% in their teens, 17.6% in their twenties, 21.0% in their thirties, 16.3% in their forties, 16.0% in their fifties, and 12.6% aged sixty or older.
I don’t think I’ve had any particular problem with my PC in the last year, although my wife always has problems with Internet Explorer being too slow as she has millions of bookmarks, and repeated running of Flash fills up the memory in no time.
Research results
Q1: Within the last year have you had any problems with your home computer? (Sample size=1,083)
Yes (to SQs) 64.5% No 27.1% Can’t remember 7.8% Don’t use a home computer 0.7% Q1SQ1: What problems did you have with your home computer? (Sample size=698, multiple answer)
Votes Percentage Problems connecting to internet 303 43.4% Problems on booting 211 30.2% Problems with a lack of memory 181 25.9% Problems with CPU functionality 91 13.0% Problems installing anti-virus software 61 8.7% Problems after installing anti-virus software 56 8.0% Problems with email program settings 48 6.9% Problems with browser settings 47 6.7% Problems with a broken monitor 41 5.9% Problems starting up browser 34 4.9% Problems with ISP connection (using router) 33 4.7% Problems with monitor settings 28 4.0% Problems setting up computer after purchase 27 3.9% Problems with web camera, headset, etc 24 3.4% Problems starting up email program 23 3.3% Problems with ISP connection (no router) 15 2.1% Problems with ISP contract 9 1.3% Other problems 94 13.5% Q1SQ2: Did you get the problem, problems resolved? (Sample size=698)
Resolved all of them 56.6% Resolved some of them 35.0% Resolved none of them 7.6% Other 0.9%
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Computer problems are always there, even for advanced users. And the percentage will go up when you consider the “newbie” and casual users because they tend to just install anything, and click on “yes” when something pop-ups on their screen.
I was surprised that 90% resolved their computer problems one way or the other. Maybe it’s because the highest percent on the problems encountered is “Problems connecting to internet”. I believe this is more of a problem with the ISP rather than the computer itself, and most of the time it will get “fixed” by itself.