Incoming versus outgoing telephone calls

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In your personal life which do you prefer regarding phones? graph of japanese statisticsI don’t really know what to make of this recent survey from iShare into preferences for telephone call direction, but I present it anyway.

Demographics

Between the 21st and 26th of July 2010 476 members of the CLUB BBQ free email forwarding service completed a private internet-based questionnaire. 56.1% of the sample were male, 29.8% in their twenties, 30.0% in their thirties, and 40.1% in their forties.

In Q2, people were asked the reasons for their answer; those who wanted to make calls said for example it was because they could call in their own free time and wanted to keep in touch. On the other hand, those who wanted to receive calls said it was because they didn’t know if the other person was free, they were happy to get called, and they were just not very good at making calls.

I hate making calls myself even in English, and I also hate getting calls in the office – I often just ignore my phone and hope someone else picks it up. If I’m the only person in the office, I just ignore the phone completely.

Research results

Q1: In your personal life do you make more outgoing telephone calls or get more incoming calls? (Sample size=476)

  All Male
N=267
Female
N=209
Mostly outgoing 5.7% 5.6% 5.7%
More outgoing 17.9% 19.5% 15.8%
More incoming 43.3% 39.3% 48.3%
Mostly incoming 33.2% 35.6% 30.1%

Q2: In your personal life would you honestly want to make more outgoing telephone calls or want to get more incoming calls? (Sample size=476)

  All Male
N=267
Female
N=209
Really want to make calls 2.1% 3.0% 1.0%
Perhaps want to make calls 17.0% 17.6% 16.3%
Perhaps want to get calls 65.8% 63.3% 68.9%
Really want to get calls 15.1% 16.1% 13.9%

Q3: Have you ever worked in a position that involved dealing with telephone calls? (Sample size=476)

  All Male
N=267
Female
N=209
Yes (to SQs) 68.9% 73.0% 63.6%
No 31.1% 27.0% 36.4%


Q3SQ1: At work, do/did you make more outgoing telephone calls or get more incoming calls? (Sample size=328)

  All Male
N=195
Female
N=133
Mostly outgoing 5.2% 4.1% 6.8%
More outgoing 21.0% 25.1% 15.0%
More incoming 35.7% 36.9% 33.8%
Mostly incoming 38.1% 33.8% 44.4%

Q3SQ2: At work, would you honestly want to make more outgoing telephone calls or want to get more incoming calls? (Sample size=328)

  All Male
N=195
Female
N=133
Really want to make calls 2.7% 2.6% 3.0%
Perhaps want to make calls 29.0% 30.3% 27.1%
Perhaps want to get calls 57.9% 56.4% 60.2%
Really want to get calls 10.4% 10.8% 9.8%
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