MSN beats Yahoo! for chat in Japan


iBridge Research Plus recently conducted a survey into video chat, although the portion that chose to report on was just on chat in general.


On the 15th of February 2010 300 members of the iBridge monitor group completed a private internet-based questionnaire. 50.7% of the sample were female, 11.7% in their twenties, 39.7% in their thirties, 33.7% in their forties, 12.7% in their fifties, and 2.3% in their sixties.

I don’t do chat at all, although I have used Skype as a telephone.

Oegaki chat was a new one to me – this is chat through a handwriting interface. I found an interesting article describing this phenomenon that gives a good background on what exactly it is.

Research results

Q1: Which of the following technical terms do you know about? (Sample size=300, multiple answer)

  Votes Percentage
Internet telephone (to SQ1) 229 76.3%
Voice chat (to SQ1) 115 38.3%
Video chat (to SQ1) 101 33.7%
IMS (Instant messaging service) (to SQ1) 84 28.0%
None of the above 61 20.3%

Q1SQ: Which of the following chat services have you used? (Sample size=239, multiple answer)

  Votes Percentage
Internet telephone (to SQ2) 52 21.8%
IMS (Instant messaging service) (to SQ2) 34 14.2%
Voice chat (to SQ2) 33 13.8%
Video chat (to SQ2) 19 7.9%
Oegaki chat (to SQ2) 17 7.1%
Other (to SQ2) 6 2.5%
None of the above 143 59.8%

Q1SQ2: Which of the following services have you used? (Sample size=96, multiple answer)

  Votes Percentage
MSN Instant Messenger text chat 39 40.6%
Yahoo! Messenger text chat 36 37.5%
Skype voice, video chat 35 36.5%
Skype text chat 29 30.2%
MSN Instant Messenger voice, video chat 21 21.9%
Yahoo! Messenger voice, video chat 16 16.7%
Google (Gmail, iGoogle, orkut) text chat 5 5.2%
Google (Gmail, iGoogle, orkut) voice, video chat 3 3.1%
Gizmo text chat 1 1.0%
Gizmo voice, video chat 0 0.0%
Other text chat 15 15.6%
Other voice, video chat 11 11.5%
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1 Comment »

  1. March 19, 2010 @ 06:09

    I thought Yahoo! messenger is better than MSN.

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  1. August 22, 2010 @ 00:24

    […] in March I translated identical questions from a different survey company. That time the sample was only 300 people, so one would expect this goo Research one to be more […]