One in ten Japanese always scold queue-jumpers
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I read recently that part of the new citizenship requirements for the UK is learning how to queue, so judging by this survey into queue-jumping from iShare, similar lessons may be needed in Japan.
Demographics
Between the 27th of January and 1st of February 2010 550 members of the CLUB BBQ free email forwarding service completed a private internet-based questionnaire. 54.7% of the sample were male, 30.2% in their twenties, 34.5% in their thirties, and 35.3% in their forties.
I’m too timid to scold queue-jumpers, although it is something I very rarely see in Japan. I once accidentally jumped a queue at a hospital and got shoved out by someone behind me…
Research results
Q1: Have you got a short temper? (Sample size=550)
All Male
N=301Female
N=249Very short temper 10.9% 12.3% 9.2% Quite short temper 52.2% 50.8% 53.8% Quite patient 30.5% 28.2% 33.3% Very patient 6.4% 8.6% 3.6% Q2: Have you ever seen anyone jumping a queue you’ve been lined up in? (Sample size=550)
All Male
N=301Female
N=249Yes (to SQs) 71.1% 62.1% 81.9% No 28.9% 37.9% 18.1% The shorter the temper the more likely people were to have experienced (or perhaps recalled) a queue-jumper.
Q2SQ1: Have you ever seen anyone being scolded for jumping a queue you’ve been lined up in? (Sample size=391)
All Male
N=187Female
N=204Yes 73.1% 67.4% 78.4% No 26.9% 32.6% 21.6% Q2SQ2: Do you scold people for jumping a queue you’ve been lined up in? (Sample size=391)
All Male
N=187Female
N=204Always scold 12.8% 16.0% 9.8% Sometimes scold 19.4% 17.6% 21.1% Have scolded 35.5% 36.9% 34.3% Never scold 32.2% 29.4% 34.8% The shorter the temper, the more likely people were to scold.
Q3: What do you most often do when queueing by yourself? (Sample size=550)
All Male
N=301Female
N=249Surf internet on mobile 18.2% 19.3% 16.9% Just stand around looking border 17.8% 19.6% 15.7% People watching 15.1% 12.3% 18.5% Think about things 11.3% 12.6% 9.6% Mobile phone email 10.0% 9.0% 11.2% Listen to portable audio player 8.5% 7.3% 10.0% Play mobile phone games 5.1% 5.0% 5.2% Look at the view 4.7% 5.6% 3.6% Play on portable games machine 3.1% 3.3% 2.8% Listen to mobile phone audio player 0.7% 0.7% 0.8% Talk on mobile phone 0.4% 0.7% 0.0% Other 5.1% 4.7% 5.6%
On the whole, I think the Japanese are very good about not jumping queues, but during my first month in Japan I saw a woman who’d scolded a queue-jumper badly beaten up by the scolded party who she had obviously not realized was a yakuza. I never forgot that. After that one traumatic experience, I learned to grin and bear queue jumping all my years in Japan.
It’s interesting that the women in your survey are obviously more observant than the men.