世論 What Japan Thinks

As a sort-of follow-up on a recent survey into internet performance, this time we look with Marsh Inc and japan.internet.com at computer dissatisfaction.

Demographics

Between the 13th and 17th of January 2010 300 members of the Marsh monitor group completed a private internet-based questionnaire. 50.0% of the sample were female, 2.3% in their teens, 17.7% in their twenties, 20.0% in their thirties, 20.0% in their forties, 20.0% in their fifties, and 20.0% aged sixty or older.

I’m mostly satisfied with my setup at home – it’s no speed demon, but it wasn’t bought as one, although it could do with a little bit of extra memory as it gets a bit slow when memory fills up, and the mouse is rather wonky.

Interestingly, in this survey everyone had a home computer, although usually there’s always one or two who do their surveys from the office or an internet cafe – I presume they pre-screened the sample.

Research results

Q1: How satisfied are you with your home computer? (Sample size=300)

Completely satisfied	4.7%
Satisfied to some degree	30.7%
Perhaps satisfied	27.7%
Perhaps dissatisfied (to SQ1)	22.7%
Dissatisfied to some degree (to SQ1)	6.7%
Completely dissatisfied (to SQ1)	7.7%

Q1SQ1: Which aspects are you dissatisfied with? (Sample size=111, multiple answer)

	Votes	Percentage
Computer functions are slow (to SQ2)	86	77.5%
Internet access is slow	65	58.6%
Has glitches	51	45.9%
Old	28	25.2%
Dissatisfied with mouse, keyboard	21	18.9%
Don’t have exclusive use	10	9.0%
Gets in the way	7	6.3%
Poor design	7	6.3%
Difficult to use	7	6.3%
Nothing in particular	0	0.0%

Q1SQ2: Do you plan to buy a replacement computer? (Sample size=86)

Yes	59.3%
No	40.7%