Computer satisfaction in Japan
Having just upgraded my computer, I’m in the satisfied to some degree category, but to see what the Japanese think about home computers, JR Tokai Express Research Inc conducted a survey which was reported on by japan.internet.com.
Demographics
On the 19th and 20th of August 2008 330 members of the JR Tokai Express Research monitor panel completed a private internet-based questionnaire. 58.5% of the sample were male, 2.4% were in their teens, 14.2% in their twenties, 33.0% in their thirties, 23.6% in their forties, 12.4% in their fifties, 9.1% in their sixties, and 5.2% aged seventy or older. Note that due to the survey being conducted online, in Q1 not surprisingly nearly everyone had a home computer.
Ahh, what was right with my old machine! It was old, slow, occasionally needed two or three resets to boot, it was noisy, slow USB ports and temperamental Japanese input to name just the major problems. The new beast that I’ve finally ported stuff over to fixes nearly every one of these complaints, but I’m still getting the hang of Vista and I should have upgraded to 2 gigs of RAM when I bought my Acer Aspire L5100.
Research results
Q1: How satisfied are you with your computer at home? (Sample size=330)
Totally satisfied 10.3% Satisfied to some degree 38.5% Satisfied I suppose 21.8% Dissatisfied I suppose (to SQ1) 16.4% Dissatisfied to some degree (to SQ1) 7.3% Totally dissatisfied (to SQ1) 4.8% Don’t have a computer at home 0.9% Q1SQ1: What do you feel dissatisfied about regarding your computer at home? (Sample size=94)
Votes Percentage Computer is slow 64 68.1% Crashes 42 44.7% Slow internet access (to SQ2) 41 43.6% Old 22 23.4% Don’t have exclusive use 11 11.7% Gets in the way 10 10.6% Dissatisfied with mouse, keyboard 10 10.6% Software is difficult to use 8 8.5% Poor design 4 4.3% Nothing in particular 0 0.0% Other 4 4.3% Q1SQ2: When do you feel your internet access is slow? (Sample size=41)
Votes Percentage When opening web pages 34 82.9% When watching movies 18 43.9% When downloading software, etc 12 29.3% Other 0 0.0%
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Ryan said,
August 23, 2008 @ 04:03
For Q1SQ2 you typed the question as “When do you feel your internet access if slow?” Maybe you meant to say “…access is slow?”
Anyway, love the site, thanks for keeping up the interesting translations!