9% want a SoftBank 3G iPhone in Japan
Although a survey last year showed that around 40% fancied an iPhone, now we have the first survey regarding the concrete release date to see if people are prepared to put their money where their mouths are. This survey was conducted by iShare and BlogCh and the topic was actually mobile phone battery changing, but since the iPhone doesn’t have a user-changeable battery pack, they shoehorned an iPhone question in.
Demographics
Over the 5th and 6th of June 2008 402 members of the CLUB BBQ free email forwarding service completed a private internet-based questionnaire. 57.5% of the sample was male, 12.2% in their twenties, 43.5% in their thirties, 34.8% in their forties, and 9.5% in their teens or over fifty.
If you’ve read my recent estimate of monthly fees for a SoftBank iPhone you may be put off buying it, I suspect. I’ve had some criticism of my figures, but I wanted to choose 300 free minutes as a realistic figure, as that is just 10 minutes a day with free calls only to other SoftBank owners, and the X Series unlimited packet service at 9,800 yen a month is their Smartphone tariff, and although there is a sliding scale of charges, the upper limit of 52,500 packets per month is just 6.7 megabytes of data, or about 224 kilobytes per day, or just one page of many popular web sites, thus surely everyone will use their full allowance.
Research results
Q1: Who is your current mobile phone service provider? If more than one carrier, choose the one you use the most. (Sample size=402)
NTT DoCoMo 39.8% au by KDDI 26.9% SoftBank 22.9% E-Mobile, Willcom, etc 6.5% Don’t have a mobile phone 3.9% Q2: Do you want a SoftBank iPhone? (Sample size=402)
All Male
N=231Female
N=171Plan to buy as main phone 6.2% 7.8% 4.1% Plan to buy as secondary phone 2.7% 4.3% 0.6% Don’t plan to buy 91.0% 87.9% 95.3% Q3: Are removable batteries better on mobile phones? (Sample size=402)
Have exchanged batteries: Not needed 5.7% Have exchanged batteries: Best to have 41.8% Have not exchanged batteries: Not needed 17.2% Have not exchanged batteries: Best to have 35.3% Curiously, women who had swapped batteries were less in favour of changeable batteries versus those who hadn’t.
＜意識調査＞携帯電話の電池交換に関する意識調査 ブロガー向け情報サイト「ブロッチ」などネットマーケティングを展開する株式会社アイシェアは同社が提供するサービス会・・・≫続き
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Angry said,
July 10, 2008 @ 11:52
I would really like to get an iPhone….but not from Softbank….I am a Yahoo BB customer and my modem broke….I was told to speak to support department but having done this in the past and found the menu choices so difficult with my Japanese ability I asked if there was another way….The staff member told me ‘you should speak Japanese’ when I asked him what he meant he said ‘when in Rome….’ I was shocked by this answer and asked to speak to his supervisor at which point he said ‘don’t f…ing p..s me off’ and so it went on with more swearing. I am unable to speak to anyone that will deal with this. I cannot be a customer of this company.
Drew said,
July 11, 2008 @ 08:51
Angry, with all due respect. Even in the extremely unlikely event that a customer service rep in Japan said “don’t f…int p..s me off” to you, this is Japan and you should expect customer service to be in Japanese. When you moved here, what language did you think they spoke? Do internet providers in your home country provide customer service in Japanese?
Let me guess, you’re an American whose argument back home is usually “them immigints should learn themselves the english language!”
Reid said,
August 16, 2008 @ 03:18
Angry, you are right by changing companies or at least trying to contact a supervisor. For any staff member to treat you that way is simply terrible.
It doesn’t matter if you are in Japan or anywhere in the world, that kind of treatment sucks. Yahoo BB / Softbank specifically market themselves as being the “gaijin friendly” company, almost going out of their way to point out that they have English speaking customer service staff available.
So, contrary to what Drew stated, being that he has become a “flag waving Japanese” …. YES, you should expect customer service to be in English!
I have been using Astel, J-Phone, Vodaphone and now Softbank for 11 years and customer service wise, they generally do a pretty awesome job. Maybe you just got a bad apple.