Comments on: 9% want a SoftBank 3G iPhone in Japan

By: Reid

Reid — Fri, 15 Aug 2008 18:18:00 +0000

Angry, you are right by changing companies or at least trying to contact a supervisor. For any staff member to treat you that way is simply terrible.

It doesn’t matter if you are in Japan or anywhere in the world, that kind of treatment sucks. Yahoo BB / Softbank specifically market themselves as being the “gaijin friendly” company, almost going out of their way to point out that they have English speaking customer service staff available.

So, contrary to what Drew stated, being that he has become a “flag waving Japanese” …. YES, you should expect customer service to be in English!

I have been using Astel, J-Phone, Vodaphone and now Softbank for 11 years and customer service wise, they generally do a pretty awesome job. Maybe you just got a bad apple.

By: Drew

Drew — Thu, 10 Jul 2008 23:51:06 +0000

Angry, with all due respect. Even in the extremely unlikely event that a customer service rep in Japan said “don’t f…int p..s me off” to you, this is Japan and you should expect customer service to be in Japanese. When you moved here, what language did you think they spoke? Do internet providers in your home country provide customer service in Japanese?

Let me guess, you’re an American whose argument back home is usually “them immigints should learn themselves the english language!”

By: Angry

Angry — Thu, 10 Jul 2008 02:52:02 +0000

I would really like to get an iPhone….but not from Softbank….I am a Yahoo BB customer and my modem broke….I was told to speak to support department but having done this in the past and found the menu choices so difficult with my Japanese ability I asked if there was another way….The staff member told me ‘you should speak Japanese’ when I asked him what he meant he said ‘when in Rome….’ I was shocked by this answer and asked to speak to his supervisor at which point he said ‘don’t f…ing p..s me off’ and so it went on with more swearing. I am unable to speak to anyone that will deal with this. I cannot be a customer of this company.

By: Japanese People May or May Not Be Interested in the iPhone « 51 Future

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By: Aron Pilhofer

Aron Pilhofer — Fri, 20 Jun 2008 10:50:23 +0000

This is not a survey. It’s a self-selected curiosity, with all the validity of a web poll. Yawn.

By: Survey: 91% of Japanese don’t want an iPhone | applestech.com

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[…] of 402 Japanese internet users aged 20 to 49 conducted by a company called iSHARE recommends that less than a tenth of the market is interested in buying an iPhone. iPhone 3G is set to debut in Japan and about six dozen other […]

By: 91% of Japanese dont want an iPhone, more for the rest of us ! at fluxbox.co.uk

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