Posh hotel chains in Japan


About how often do you stay at posh hotel chains? graph of japanese opinionOver five days at the start of March MyVoice surveyed their online community on the subject of staying at domestic high-class hotels chains. The survey uses the term “city hotels”, but what they refer to are three star or more posh hotel chains located usually in city centres or around airports targetted mainly at the higher-end business traveller, but also doing packages for leisure breaks for ordinary travellers, featuring facilities such as restaurants, swimming poll, shopping, fitness centre, etc.


15,526 members of their online community successfully completed the survey; 54% were female, 2% in their teens, 19% in their twenties, 39% in their thirties, 26% in their forties, and 14% in their fifties.

Personally, I’ve stayed at about 7 of the chains mentioned, all of them for leisure, and never paid more than 15,000 yen per person including breakfast. It would have been interesting to see the survey split between leisure and business travellers, though. The ones I can recommend in the Kansai region are the Hyatt Regency Osaka Bayside for the overall quality (make sure you apply for a member’s card before you stay to get a free drink), the Hilton Umeda for the room decor (modern wa), Westin Awaji for a nice break in the countryside, and the Kansai International Airport Nikko for a high-quality buffet dinner and breakfast before you fly. I’m waiting for a cheap offer (under 25,000 yen per room is the target) for the Teikoku Hotel and the Ritz-Carlton. The only one I wouldn’t recommend would be the Zennikku/ANA Hotel in Kanazawa – nice free coffee and cake package, but small, dark rooms desperately in need of renovation, which admittedly they may have done since I stayed there about four years ago.

Oh, and do other people’s Japanese other halves clean out everything that’s not nailed down (well, the freebies at least) from every hotel you stay at? Anyone want to bid on three bars of Hilton soap on eBay?

Research Results

Q1: About how often do you stay at posh hotel chains within Japan? (Sample size=15,526)

Once a month or more 1.8%
Once every two or three months 4.7%
Once every six months 9.1%
Once a year 13.1%
Once every two or three years 12.4%
Less than that 33.7%
Never stayed in a city hotel 24.4%

Q2: Which of the following posh hotel chains in Japan do you know? (Sample size=15,526, multiple answer)

Hotel Okura 89.0%
Hotel New Otani 88.7%
Hilton 87.1%
Zennikku (ANA) Hotel 85.0%
Prince Hotel 84.9%
Teikoku (Imperial) Hotel 83.7%
Tokyu Hotel 80.5%
Hotel Nikko 80.0%
Sheraton Hotel 73.6%
Righa Royal Hotel 61.8%
Intercontinental Hotel 57.3%
Four Seasons Hotel 52.9%
The Ritz Carlton 51.5%
Grand Hyatt 50.9%
Westin Hotel 49.5%
Hyatt Regency 48.9%
Park Hyatt 48.2%
Royal Park Hotel 44.3%
Marriot Hotel 34.3%
Mandalay Oriental Hotel 31.4%
None of them 2.9%
No answer 0.2%

Q3: Which of the following posh hotel chains in Japan have you stayed at? (Sample size=15,526, multiple answer)

Prince Hotel 28.8%
Tokyu Hotel 24.0%
Zennikku (ANA) Hotel 23.6%
Hotel Nikko 19.9%
Hilton 19.6%
Sheraton Hotel 16.5%
Hotel New Otani 12.6%
Hotel Okura 11.1%
Righa Royal Hotel 10.6%
Intercontinental Hotel 8.9%
Hyatt Regency 7.4%
Westin Hotel 7.3%
Teikoku (Imperial) Hotel 7.0%
Royal Park Hotel 4.4%
Four Seasons Hotel 4.2%
Grand Hyatt 3.7%
The Ritz Carlton 3.7%
Park Hyatt 3.6%
Marriot Hotel 3.6%
Mandalay Oriental Hotel 1.5%
None of them 37.8%
No answer 0.2%

Q4: Which of the following posh hotel chains in Japan is your favourite? (Sample size=those who have stayed at one of the chains in Q3)

Hilton 7.8%
Sheraton Hotel 7.4%
Zennikku (ANA) Hotel 6.7%
Prince Hotel 6.1%
Hotel Nikko 5.3%
Intercontinental Hotel 4.7%
Westin Hotel 3.7%
Righa Royal Hotel 3.6%
Hotel Okura 3.6%
Teikoku (Imperial) Hotel 3.6%
Tokyu Hotel 3.4%
Hotel New Otani 3.2%
Hyatt Regency 2.6%
Four Seasons Hotel 2.5%
The Ritz Carlton 2.2%
Royal Park Hotel 1.6%
Park Hyatt 1.4%
Marriot Hotel 1.2%
Grand Hyatt 1.0%
Mandalay Oriental Hotel 0.4%
None of them 27.5%
No answer 0.4%

Q5: About how much would/did you pay per person to stay at your favourite posh hotel chain in Japan? (Sample size=all bar the “none of them” from Q4)

Up to 15,000 yen 9.7%
15,000 to 30,000 yen 25.5%
30,000 yen to 50,000 yen 23.1%
50,000 to 70,000 yen 11.6%
70,000 to 100,000 yen 5.0%
100,000 to 150,000 yen 2.2%
150,000 to 200,000 yen 0.6%
Over 200,000 yen 0.8%
Can’t remember 18.5%
No answer 3.0%

Q6: Why did you choose to stay at the posh hotel chain you selected in Q4? (Sample size=all bar the “none of them” from Q4, multiple answer)

Location 45.7%
Hotel atmosphere 30.8%
Room size 21.3%
Room fitments, decoration 21.2%
Price 19.8%
View from window 18.8%
Brand image 16.6%
Restaurant meals 15.0%
Staff courtesy 14.0%
Hotel fitments 13.6%
Service 11.4%
Rich selection of room amenities (soap, shampoo, etc) 10.1%
Companion selected it 8.9%
Someone other than myself or companion selected it 7.6%
Special member services 4.9%
Other 4.7%
Nothing in particular 3.7%
No answer 3.1%
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